24/7 monitoring bureau
Eyes on your fleet and sites. All night. Every night.
An outsourced control room is more effective than an in-house one: our operators do not know your staff, so collusion is eliminated, and assignments rotate so no operator watches the same client for long. Trained people, strict SOPs and AI pattern detection, 24/7/365.
Takoradi · SOP 4.2
Accra · SOP 2.1
Ahafo · SOP 7.3
Kolwezi · SOP 1.4
Inside the bureau
Trained people behind every alert.
Live · 24/7How the bureau works
Human judgement where it counts, AI everywhere else.
Automated triage
Systems process data from every vehicle, camera and sensor and flag important events, potential threats and patterns in real time.
Operator verification
Accredited operators review flagged events against the client's SOP, which is embedded in the monitoring platform step by step.
Response & escalation
Call the driver, dispatch response, notify the supervisor or the client's control room. Every action is time-stamped.
Client transparency
Review every processed event, alert and action in your own portal, with shift reports delivered automatically.
Why outsource
Integrity by design.
- ✓No familiarity, no collusionOperators and the monitored staff do not know each other, which eliminates internal breaches.
- ✓Random rotationAn operator may monitor a bank this week and a supermarket the next. Rotation intervals are set per client.
- ✓Certified operatorsAll operators are certified and accredited in control-room (CCTV) operation and surveillance profiling through ISASA.
- ✓Scales with youFrom a 20-vehicle fleet to a nationwide branch network, without hiring a night shift.
Services
What the bureau watches.
- ✓Fleet monitoringPanic, unauthorised movement, fatigue and ADAS events, route deviations, after-hours use.
- ✓CCTV & site monitoringLive and AI-flagged video from vehicle and site cameras, remote guarding of yards, depots and camps.
- ✓Stolen-vehicle responseImmobilisation, tracking and coordination with response partners and law enforcement.
- ✓Incident evidence packsClips, locations and operator notes compiled for insurers and investigators.
Questions
Common questions.
What does the M2M monitoring bureau watch?
Fleet events such as panic buttons, unauthorised movement, fatigue and ADAS alerts, route deviations and after-hours use, plus vehicle and site CCTV, remote guarding of yards, depots and camps, and stolen-vehicle response.
Why outsource monitoring instead of running it in-house?
Operators do not know the monitored staff, which removes collusion, and assignments rotate between clients. Every response follows the client's own procedure, built into the platform.
Are the operators certified?
Yes. All operators are certified and accredited in control-room (CCTV) operation and surveillance profiling through ISASA.